Frequently Asked Questions
Welcome to the OIOTB FAQ.
Here you can find answers to common questions about our products, orders, shipping, payments, returns, refunds, and customer support.
If you cannot find the information you need, please contact us at service@oiotb.com.
How do I place an order?
Browse the products available on oiotb.com and select the item you would like to purchase.
Choose any available product options, add the item to your cart, and proceed to checkout. Enter your shipping and contact information, then complete your purchase using one of the payment methods available at checkout.
Once your order has been successfully placed, an order confirmation will normally be sent to the email address you provided.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Email: service@oiotb.com
Customer Service: 00852-2571081
We will try to accommodate your request before the order enters fulfillment.
Once an order has already been processed, packed, or shipped, we cannot guarantee that changes or cancellations can still be made.
How can I track my order?
Once your order has been shipped and tracking information is available, you can receive a shipping confirmation containing your tracking number or tracking link.
Tracking information can take some time to appear after the carrier receives your package.
If your tracking has not updated for an extended period, please contact us with your order number.
How long does shipping take?
Delivery time depends on the destination, carrier, product availability, fulfillment location, and local delivery conditions.
For eligible U.S. orders, our typical estimated timeline is:
Order Processing: approximately 1 business day
Shipping & Delivery: approximately 2–4 business days
International shipping times can vary depending on the destination.
Delivery estimates are not guaranteed arrival dates and can be affected by weekends, holidays, customs processing, carrier delays, and other circumstances outside our control.
Please refer to our Shipping Policy for additional details.
Do you offer free shipping?
OIOTB currently offers free standard shipping on qualifying orders over $39, unless another shipping promotion or condition is displayed on our website.
For orders that do not qualify for free shipping, available shipping methods and applicable charges will be displayed during checkout.
Where does OIOTB ship?
Available destinations are shown during checkout.
Shipping availability can depend on the destination country or region, carrier availability, product availability, and applicable shipping restrictions.
International customers can also be responsible for customs duties, import taxes, VAT, or similar charges imposed by their destination country.
What kind of products does OIOTB offer?
OIOTB focuses on distinctive desktop objects that combine mechanical interaction, sculptural form, and modern design.
Our collection can include:
- Kinetic desktop objects
- Magnetic interaction objects
- Mechanical focus objects
- Transformable geometric objects
- Rotating desk sculptures
- Puzzle-inspired objects
- Decorative kinetic sculptures
- Tactile desktop accessories
Our collection can evolve as new concepts and designs are introduced.
Are accessories shown in the product images included?
Not necessarily.
Some product photographs can contain books, plants, trays, stationery, furniture, or other decorative objects to illustrate scale and create a lifestyle setting.
Unless specifically stated in the individual product description, these additional styling objects are not included with your purchase.
Please refer to the relevant product page for the exact contents of your order.
Will the product look exactly like the photos?
We make reasonable efforts to display our products as accurately as possible.
Small differences in appearance can occur due to lighting, photography, screen settings, surface finishes, material characteristics, or normal production variations.
Minor variations in color, texture, reflection, or finish do not necessarily indicate that a product is defective.
How should I care for my OIOTB product?
Care requirements can vary depending on the individual product.
For general care, we recommend:
- Wiping the surface gently with a clean, soft cloth.
- Keeping the product dry.
- Avoiding abrasive cleaners.
- Avoiding harsh chemicals and solvents.
- Keeping the product away from excessive heat.
- Avoiding unnecessary drops or strong impacts.
- Following any product-specific instructions supplied with your order.
For mechanical or moving components, avoid forcing parts beyond their intended range of movement.
Are OIOTB products suitable for children?
Unless a particular product page specifically states otherwise, OIOTB products should not be treated as children's toys.
Certain products can contain magnets, small components, metallic parts, moving components, or detachable pieces.
Please keep products appropriately stored and supervise their use when necessary.
What should I do if my product arrives damaged?
Please contact us promptly at:
Please provide:
- Your order number.
- The email address used to place the order.
- A description of the issue.
- Clear photographs or video showing the product.
- Photographs of the packaging.
- A photograph of the shipping label, when available.
Please keep the product and original packaging while we review your request.
Depending on the circumstances and applicable policy, the resolution can include a replacement, replacement component, authorized return, or refund.
What if I receive the wrong product?
Please contact us before using the incorrect item.
Send us your order number, a clear photograph of the product you received, and details of the product you originally ordered.
Our customer-support team will review the order and provide the appropriate next steps.
What if an item is missing from my order?
Some orders can be shipped in more than one package.
Please first review your shipping confirmation to determine whether your order was divided into separate shipments.
If an item is still missing after all packages have arrived, contact us at service@oiotb.com with your order number and details of the missing item.
What is your return period?
Eligible products can be returned within 180 calendar days from the confirmed delivery date, subject to the conditions in our Return & Refund Policy.
For standard preference-based returns, products should generally be unused, undamaged, complete, and returned in their original condition.
Please review our Return & Refund Policy before initiating a return.
How do I request a return?
Please contact us before returning your order.
Email: service@oiotb.com
Customer Service: 00852-2571081
Please provide your order number, the email address used to place the order, the product you want to return, the reason for the return, and relevant photographs where necessary.
If your return is approved, our customer-support team will provide return instructions.
Where should I send my return?
Please do not send a return automatically to our registered company address or to the address printed on the original package.
Return locations can differ depending on the product, fulfillment location, and circumstances of the return.
After your return request has been reviewed and approved, we will provide the appropriate return instructions and designated return address.
Who pays for return shipping?
For eligible preference-based returns, return shipping costs are generally the customer's responsibility unless otherwise stated by OIOTB or required by applicable law.
Different arrangements can apply when we confirm that an item arrived damaged, defective, incomplete, or incorrect.
Please refer to our Return & Refund Policy for complete details.
How long does a refund take?
Once an eligible returned product has reached the designated return facility, it can be inspected before the refund is approved.
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank or payment provider can require additional processing time before the refund appears in your account.
Which payment methods do you accept?
Available payment methods are displayed during checkout.
The specific options available can depend on your country or region, currency, device, and payment-provider availability.
Is my payment information secure?
Orders placed through OIOTB use Shopify checkout infrastructure and supported payment providers.
For your security, OIOTB customer service will never ask you by email to provide your complete credit-card number, CVV, online banking password, payment password, or authentication code.
Please see our Payment & Security page for more information.
Why was my payment declined?
Payments can be declined for several reasons.
Please check that your billing information is correct, your payment method has not expired, sufficient funds or credit are available, and any verification requested by your bank has been completed.
If the problem continues, please contact your bank or payment provider.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible at service@oiotb.com.
Please provide:
- Your order number.
- The incorrect shipping address.
- Your complete correct shipping address.
We will try to update the order before fulfillment. Once an order has entered processing or has already shipped, an address change cannot be guaranteed.
Why has my tracking stopped updating?
Carrier tracking systems do not always update continuously.
Temporary delays can occur while packages move between facilities, during customs processing, on weekends or public holidays, during periods of high shipping volume, or because of carrier scanning delays.
If there has been no tracking movement for an extended period, contact us with your order number and tracking information.
Tracking says “Delivered,” but I cannot find my package. What should I do?
First check your mailbox, front door, porch, garage, building reception, mailroom, parcel locker, household members, neighbors, and any delivery notice left by the carrier.
If you still cannot locate the package, contact us with your order number and tracking information so we can review the available shipment details.
Business Information
Brand Name: OIOTB
Website: oiotb.com
Company Name:
Shanghai Chuangwan Guangshi Trading Co., Ltd.
Registered Address:
Room 168, Lane 6495, Tingwei Road, Jinshan Industrial Zone, Shanghai, China.
Email:
service@oiotb.com
Customer Service:
00852-2571081