Last Updated: September 30, 2026
This Privacy Policy explains how OIOTB collects, uses, shares, stores, and protects personal information when you visit oiotb.com, purchase our products, contact customer support, subscribe to our communications, or otherwise interact with our online store.
OIOTB is operated by Shanghai Chuangwan Guangshi Trading Co., Ltd.
By accessing or using our website, you acknowledge that your personal information can be processed as described in this Privacy Policy, subject to applicable privacy laws.
Information We Collect
When you interact with OIOTB, we can collect information that you provide directly to us, as well as certain information generated automatically through our website and service providers.
Depending on how you use oiotb.com, this can include:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Products purchased
- Transaction history
- Customer account information, where available
- Payment and transaction-related information
- Communications with customer support
- Return, refund, replacement, and delivery information
- IP address
- Device and browser information
- Operating system information
- Website activity
- Cookie and similar technology data
- Analytics information
- Marketing preferences
- Interactions with promotional communications
Complete payment-card information is generally processed directly by authorized payment providers rather than stored by OIOTB.
How We Use Personal Information
We can use personal information when reasonably necessary to operate OIOTB and provide our products and services.
This can include using information to:
- Process and confirm orders
- Verify transactions
- Arrange order fulfillment
- Ship and deliver products
- Provide tracking information
- Communicate about orders
- Respond to customer inquiries
- Handle returns and refunds
- Arrange replacements
- Investigate damaged, incorrect, or missing products
- Maintain transaction and accounting records
- Detect and prevent fraud
- Protect our website and customers
- Improve our website and services
- Understand website performance
- Analyze how customers interact with our store
- Provide customer support
- Meet legal and regulatory obligations
Where permitted by applicable law and where required consent has been obtained, we can also use your contact information for marketing purposes.
Orders & Fulfillment
When you place an order through oiotb.com, we collect information reasonably necessary to process and fulfill your purchase.
This can include:
- Your name
- Contact information
- Shipping address
- Billing information
- Products ordered
- Product quantities
- Payment status
- Order number
- Other transaction information
Information necessary to complete an order can be provided to companies involved in payment processing, fraud prevention, warehousing, fulfillment, shipping, delivery, and customer service.
Please ensure that information submitted during checkout is complete and accurate.
Incorrect shipping or contact information can affect our ability to process or deliver your order.
Payments
Available payment methods are displayed during checkout.
Payment information can be submitted directly to Shopify-supported payment services or other authorized third-party payment providers.
Those providers process payment and transaction information according to their own privacy and security practices.
For your security, OIOTB customer service will not ask you by email to provide your:
- Complete payment-card number
- CVV or security code
- Online banking password
- Payment-account password
- Authentication codes
- Other sensitive payment credentials
If you receive suspicious communications claiming to represent OIOTB, contact us directly through the contact information published on oiotb.com.
Shipping & Delivery
To fulfill and deliver orders, we can provide necessary information to fulfillment providers, logistics companies, shipping carriers, and related service providers.
This can include:
- Name
- Shipping address
- Telephone number
- Email address
- Order information
- Delivery instructions, where applicable
Shipping providers can also generate tracking information that is made available to you.
Please review our Shipping Policy for additional information regarding fulfillment, tracking, shipping, and delivery.
Returns, Refunds & Customer Support
When you contact OIOTB regarding a return, refund, replacement, damaged product, incorrect product, missing item, shipping problem, cancellation, or another customer-service matter, we can collect information reasonably necessary to investigate and resolve your request.
This can include:
- Order number
- Contact information
- Product information
- Photographs
- Videos
- Packaging photographs
- Shipping-label information
- Tracking information
- Communications between you and OIOTB
Please contact us before returning a product so that we can provide the applicable return instructions and designated return address.
Please review our Return & Refund Policy for additional information.
How We Share Personal Information
OIOTB can disclose personal information to service providers and other parties where reasonably necessary to operate our online store and provide requested services.
These parties can include:
- Shopify
- Payment processors
- Fraud-prevention services
- Fulfillment providers
- Shipping carriers
- Logistics providers
- Website and technology providers
- Analytics providers
- Marketing and advertising providers
- Customer-support providers
- Professional advisers
We can also disclose information where reasonably necessary or legally required to comply with applicable laws, respond to valid legal processes or regulatory authorities, prevent fraud, protect customers, protect our website, or establish and exercise legal rights.
Shopify
Our online store is operated using Shopify.
Shopify can process certain information when you:
- Visit our store
- Browse products
- Add products to your cart
- Place an order
- Use Shopify-powered functionality
- Interact with checkout and related services
Shopify's processing of personal information is also subject to its own applicable privacy practices and terms.
Cookies & Similar Technologies
OIOTB and our service providers can use cookies, pixels, local storage, and similar technologies.
These technologies can help us:
- Operate essential website functionality
- Maintain your shopping cart
- Remember preferences
- Understand website performance
- Analyze visitor activity
- Improve navigation
- Improve the shopping experience
- Measure marketing performance
- Support advertising where permitted
Some cookies are necessary for the website to function.
Other cookies can be used for analytics, personalization, advertising, and marketing measurement.
Where applicable, you can be provided with tools to manage eligible cookie categories through privacy or cookie-preference controls available on our website.
You can also control certain cookies through your browser settings.
Disabling certain cookies can affect the functionality of oiotb.com.
Analytics
We can use analytics technologies to understand how visitors interact with our website.
Analytics can help us understand:
- Pages viewed
- Website navigation
- Product interest
- Website performance
- General traffic patterns
- Device and browser usage
- Store functionality
We use this information to improve OIOTB's website, products, content, and shopping experience.
Advertising & Marketing
Where permitted by applicable law, OIOTB can work with advertising and marketing service providers to measure campaigns, understand marketing performance, display relevant advertising, and analyze interactions with promotional content.
These providers can use cookies, pixels, or similar technologies subject to applicable privacy laws and their own privacy practices.
Depending on where you live, you can have additional rights regarding targeted advertising or certain types of personal-data sharing.
Please review our Your Privacy Choices page for available options.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention periods can depend on:
- Type of information
- Nature of the transaction
- Order-processing requirements
- Customer-support requirements
- Return and refund periods
- Accounting requirements
- Tax requirements
- Fraud-prevention requirements
- Dispute resolution
- Legal obligations
When information is no longer reasonably required, it can be deleted, anonymized, or otherwise handled according to applicable requirements.
Data Security
OIOTB uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of internet transmission, electronic storage, website security, payment system, or other security technology can guarantee absolute security.
Customers should also take reasonable steps to protect their information by using strong passwords, keeping account credentials confidential, protecting authentication codes, using trusted devices, and using secure internet connections when making purchases.
Your Privacy Rights
Depending on where you live, applicable privacy laws can provide certain rights regarding your personal information.
These can include the right to:
- Request access to eligible personal information
- Correct inaccurate or incomplete information
- Request deletion of eligible information
- Obtain a copy of certain personal information
- Request portability where applicable
- Object to certain processing
- Restrict certain processing
- Withdraw consent where processing relies on consent
- Opt out of certain advertising or marketing activities
- Appeal certain privacy-related decisions where applicable
Privacy rights vary by jurisdiction and can be subject to legal exceptions.
We can need to verify your identity before processing certain privacy requests.
To submit a privacy request, contact:
Please use “Privacy Request” as the email subject.
Marketing Communications
If you subscribe to OIOTB promotional emails, you can unsubscribe at any time by using the unsubscribe option provided in eligible marketing communications.
After unsubscribing from promotional emails, you can still receive necessary transactional communications concerning:
- Order confirmations
- Payment confirmations
- Shipping updates
- Delivery notifications
- Returns
- Refunds
- Customer-support matters
- Account or security notices
Transactional communications are separate from promotional marketing communications.
Global Privacy Control & Privacy Signals
Where required by applicable law and technically supported, OIOTB can recognize qualifying browser-based privacy preference signals, such as Global Privacy Control (GPC).
The availability and effect of these signals can depend on your jurisdiction, browser, device, applicable law, and the technologies used by our website.
Additional options can be available through our Your Privacy Choices page.
Children's Privacy
OIOTB is intended for a general consumer shopping audience and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to OIOTB inappropriately, please contact:
We will review the matter and take appropriate action where required.
International Data Processing
OIOTB operates an online store that can serve customers in different countries and regions.
As a result, personal information can be processed or stored outside your country or region by OIOTB or service providers involved in:
- Website operations
- Payment processing
- Fraud prevention
- Order fulfillment
- Shipping and logistics
- Customer support
- Analytics
- Marketing
- Other supporting services
Where applicable law requires particular safeguards for international transfers of personal information, appropriate measures can be implemented.
Third-Party Websites & Services
oiotb.com can contain links to or integrations with independently operated third-party websites, applications, payment platforms, social networks, shipping services, and other online services.
OIOTB is not responsible for the independent privacy practices, security, availability, or content of those third-party services.
We encourage customers to review the relevant third party's privacy information before providing personal information directly to them.
Changes to This Privacy Policy
We can update this Privacy Policy periodically to reflect changes in our:
- Business practices
- Website functionality
- Products and services
- Service providers
- Technology
- Legal obligations
- Regulatory requirements
The current version of this Privacy Policy will be published on this page.
The Last Updated date at the top of this page indicates when this Privacy Policy was most recently revised.
Business Information
Brand Name: OIOTB
Website: oiotb.com
Company Name:
Shanghai Chuangwan Guangshi Trading Co., Ltd.
Registered Address:
Room 168, Lane 6495, Tingwei Road, Jinshan Industrial Zone, Shanghai, China.
Email:
service@oiotb.com
Customer Service:
00852-2571081
Contact Us
If you have questions regarding this Privacy Policy, your personal information, a privacy request, an order, shipping, returns, refunds, or another OIOTB-related matter, please contact us:
Email: service@oiotb.com
Customer Service: 00852-2571081
For privacy-related inquiries, please use:
Subject: Privacy Request
For order-related inquiries, please include your order number and the email address used during checkout whenever possible.
For your security, please do not send passwords, complete payment-card numbers, CVV codes, online banking passwords, or authentication credentials by email.