At OIOTB, we aim to provide a checkout experience that is simple, transparent, and secure.
This Payment & Security page explains how payments made through oiotb.com are authorized and processed, as well as how we handle pricing, discounts, refunds, transaction security, and payment-related issues.
Accepted Payment Methods
The payment methods currently available for your order will be displayed during checkout.
Available payment options can vary depending on:
- Your country or region
- The currency used during checkout
- Your device or browser
- Payment-provider availability
- Payment methods currently enabled on our store
Please select one of the available payment methods shown at checkout to complete your purchase.
OIOTB cannot guarantee that every payment method will be available for every customer, country, or transaction.
Payment Authorization
Payment must generally be successfully authorized before an order can proceed to processing and fulfillment.
When you submit your payment, the transaction can be subject to:
- Authorization by your bank or card issuer
- Verification by the payment provider
- Fraud-prevention screening
- Transaction security checks
- Additional verification when required
Your bank or payment provider can temporarily place an authorization hold on your account.
Authorization decisions, verification requirements, authorization holds, and processing times are controlled by the applicable financial institution or payment provider.
Secure Checkout
Purchases made through oiotb.com can be processed using Shopify's checkout infrastructure and supported payment providers.
These services maintain their own technical and operational security measures designed to protect payment and transaction information during checkout.
For additional protection when shopping online, we recommend:
- Using a device you trust
- Keeping your browser and operating system updated
- Using a secure internet connection
- Avoiding entering payment information on unsecured public Wi-Fi
- Protecting your account passwords
- Never sharing payment verification codes with unauthorized individuals
OIOTB customer service will never ask you by email to provide your complete credit-card number, CVV, online banking password, payment password, or one-time authentication code.
If you receive a suspicious communication claiming to represent OIOTB, contact us directly using the contact information published on oiotb.com.
Order Confirmation
After your order has been successfully submitted, an order-confirmation email can be sent to the email address provided during checkout.
Please review your confirmation carefully and check:
- Products ordered
- Product quantities
- Shipping address
- Recipient information
- Contact information
- Order total
If you notice an error, contact us as soon as possible:
Email: service@oiotb.com
Customer Service: 00852-2571081
We will make reasonable efforts to assist before fulfillment begins.
Once an order has entered processing, packing, fulfillment, or shipping preparation, certain changes can no longer be possible.
Prices & Order Total
Product prices are displayed on oiotb.com.
Before you authorize payment, checkout will display the applicable total for your order.
Depending on the transaction, your total can include:
- Product prices
- Shipping charges
- Applicable taxes
- Discounts
- Promotional adjustments
- Other charges disclosed during checkout
Please review the final amount carefully before completing your purchase.
Pricing Errors
We make reasonable efforts to keep pricing information accurate.
Occasionally, technical, typographical, or pricing errors can occur.
If an obvious pricing error is identified before fulfillment, OIOTB can, where permitted by applicable law, contact you to confirm whether you wish to proceed at the correct price or cancel the affected item or order.
If payment has already been collected for an order that is subsequently canceled, the applicable amount will generally be returned to the original payment method.
Currency & Bank Charges
The currency available during checkout can depend on your location, store settings, and the payment services available for your transaction.
If your bank, card issuer, or payment provider converts your payment into another currency, additional charges can apply, including:
- Currency-conversion fees
- Foreign-transaction fees
- Exchange-rate adjustments
- International transaction charges
- Other banking fees
These fees and exchange rates are determined independently by your bank, card issuer, or payment provider and are not controlled by OIOTB.
Discount & Promotional Codes
If you have a valid OIOTB promotional or discount code, enter it in the appropriate field before completing checkout.
Promotional offers can be subject to specific conditions.
Unless otherwise stated:
- Discount codes cannot be redeemed for cash
- Discounts generally cannot be applied after an order has been completed
- Certain promotional offers cannot be combined
- Some products or collections can be excluded
- Minimum purchase requirements can apply
- Geographic restrictions can apply
- Promotions can have expiration dates
- Usage can be limited by customer, account, or order
Please review the conditions associated with the relevant promotion before placing your order.
Payment Declined or Unsuccessful
A payment can occasionally be declined or fail to process.
If this happens, please check:
- Your billing information is correct
- Your payment method has not expired
- Sufficient funds or credit are available
- Your bank has not restricted the transaction
- Your card information was entered correctly
- Any requested verification has been completed
- Your payment provider is operating normally
If the issue continues, please contact your bank, card issuer, or payment provider.
You can also contact OIOTB if you believe the issue is specifically related to our checkout process.
Pending Authorization Charges
Some banks or payment providers can display a temporary pending authorization when you attempt to make a purchase.
A pending authorization does not necessarily mean that a final charge has been completed.
For example, an interrupted or unsuccessful checkout attempt can temporarily appear as a pending transaction while your bank completes its authorization process.
The time required for a pending authorization to disappear is determined by the relevant bank or payment provider.
Duplicate Charges
A pending authorization appearing alongside a completed payment does not necessarily mean you have been charged twice.
If your account shows multiple completed charges for the same OIOTB order, please contact us and provide:
- Your order number
- Email address used during checkout
- Date of the transactions
- Transaction amounts
- Any non-sensitive information that can help us identify the issue
For your security, never send us your complete card number or CVV.
Fraud Prevention & Verification
To help protect customers and our store, certain transactions can be subject to automated or manual fraud-prevention review.
Additional verification can be required before an order proceeds.
An order can be delayed, restricted, or canceled when there are reasonable indications of:
- Unauthorized payment activity
- Suspected payment fraud
- Inconsistent transaction information
- Unusual ordering activity
- Incorrect billing information
- Other transaction-security concerns
If an order is canceled after payment has been successfully collected, the applicable refund will generally be returned to the original payment method.
Refund Payments
Approved refunds are generally returned to the original payment method used for the purchase.
Once OIOTB processes an approved refund, additional time can be required before the funds appear in your account.
Processing times depend on your:
- Bank
- Card issuer
- Payment provider
These third-party processing periods are outside OIOTB's direct control.
Please review our Return & Refund Policy for information regarding refund eligibility, returns, and processing.
Payment Privacy
Payment-related personal information is processed according to applicable checkout, payment-provider, and privacy procedures.
Complete payment-card information is generally processed through authorized third-party payment services rather than being directly stored by OIOTB.
For additional information regarding how personal information is collected, used, disclosed, retained, and protected when you visit or purchase through oiotb.com, please review our Privacy Policy.
Protecting Yourself From Payment Fraud
Please use caution when receiving unexpected emails, messages, or other communications concerning payments.
OIOTB will not ask you by email to send:
- Your complete credit-card number
- CVV
- Online banking password
- Payment-account password
- One-time authentication code
- Other confidential login credentials
If you are unsure whether a payment-related communication is legitimate, contact OIOTB directly instead of replying to the suspicious message.
Business Information
Brand Name: OIOTB
Website: oiotb.com
Company Name:
Shanghai Chuangwan Guangshi Trading Co., Ltd.
Registered Address:
Room 168, Lane 6495, Tingwei Road, Jinshan Industrial Zone, Shanghai, China.
Email:
service@oiotb.com
Customer Service:
00852-2571081
Need Help With a Payment?
For questions concerning checkout, payment authorization, payment errors, charges, pending transactions, duplicate payments, refunds, discount codes, promotional offers, or other payment-related matters, please contact:
Email: service@oiotb.com
Customer Service: 00852-2571081
If your inquiry relates to an existing purchase, please include your order number and the email address used during checkout whenever possible.
For your security, never send your complete payment-card number, CVV, password, authentication code, or other confidential payment credentials by email.