This Shipping Policy explains how orders placed through oiotb.com are processed, prepared, shipped, tracked, delivered, and handled when a delivery issue occurs.
OIOTB is operated by Shanghai Chuangwan Guangshi Trading Co., Ltd.
By placing an order through our website, you agree to provide complete and accurate contact and delivery information so that we can process and deliver your purchase correctly.
Order Processing
After your order has been successfully submitted and payment has been confirmed, we normally begin processing the order within approximately 24 hours.
Order processing can include:
- Payment verification
- Fraud-prevention checks where applicable
- Product availability confirmation
- Order preparation
- Product inspection
- Packaging
- Shipping-label preparation
- Handover to the applicable carrier or fulfillment provider
Please note that order processing time is separate from shipping and delivery time.
Orders placed during weekends, public holidays, or unusually high-volume periods can begin processing on the next available business day.
Some orders can require additional processing time due to inventory availability, address verification, payment verification, multiple products in one order, package dimensions, fulfillment requirements, or other operational circumstances.
If a significant processing issue affects your order, we can contact you using the email address provided during checkout.
Fulfillment Locations
OIOTB products can be dispatched from different warehouses or fulfillment facilities depending on factors including:
- Product availability
- Inventory location
- Customer destination
- Package dimensions
- Package weight
- Shipping method
- Fulfillment efficiency
Products included in the same order can occasionally be stored at different fulfillment locations.
For this reason, one order can arrive in multiple packages or on different delivery dates.
Regardless of the fulfillment facility used, OIOTB remains your point of contact for customer-service and shipping inquiries.
Estimated Delivery Time
Delivery times depend on several factors, including:
- Shipping destination
- Selected shipping method
- Carrier
- Inventory location
- Customs processing
- Local delivery conditions
For eligible orders shipped to the United States, our typical estimated timeline is:
Order Processing: approximately 1 business day
Shipping & Delivery: approximately 2–4 business days
Estimated Total: approximately 3–5 business days
International delivery times can vary depending on the destination country, customs procedures, carrier network, and local delivery services.
All delivery periods shown on our website are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.
Shipping Costs
OIOTB offers free standard shipping on qualifying orders over $39, subject to the conditions displayed on oiotb.com or during checkout.
For orders that do not qualify for free shipping, available shipping methods and applicable charges will be displayed before payment is completed.
Shipping charges can depend on:
- Destination
- Order value
- Package weight
- Package dimensions
- Products ordered
- Selected shipping method
The shipping charge displayed during checkout will normally be the applicable shipping charge for that order unless otherwise stated.
Free-shipping thresholds and promotional shipping offers can change from time to time.
Order Confirmation
After successfully submitting an order, you should receive an order-confirmation email at the email address entered during checkout.
Please review your confirmation carefully and verify:
- Products ordered
- Product quantities
- Shipping address
- Recipient information
- Customer contact details
If you notice an error, contact us as soon as possible:
Email: service@oiotb.com
Customer Service: 00852-2571081
We will make reasonable efforts to assist before fulfillment begins.
Changes cannot be guaranteed after an order has entered processing, packing, fulfillment, or shipment preparation.
Tracking Your Order
Once your order has been dispatched and tracking information becomes available, you can receive a shipping confirmation containing:
- Tracking number
- Tracking link
- Carrier information where available
Tracking information does not always update immediately after a shipping label has been created.
The carrier can need additional time to receive the package, scan it, enter it into its transportation network, and update the online tracking system.
A temporary lack of tracking activity does not necessarily mean your shipment has stopped moving.
If your order is divided into multiple shipments, you can receive more than one tracking number.
Split Shipments
OIOTB can divide an order into multiple shipments where reasonably necessary.
This can occur because of:
- Inventory stored at different facilities
- Different product dimensions
- Package-size requirements
- Product availability
- Carrier requirements
- Fulfillment efficiency
Different packages can arrive on different days.
You will not be charged additional shipping fees solely because OIOTB chooses to divide your order into multiple shipments.
Receiving Your Order
Packages are delivered to the shipping address provided during checkout.
We recommend monitoring your tracking information after your order has been dispatched.
After receiving your package, please inspect your order within a reasonable period and confirm that:
- The correct products were received
- Product quantities are correct
- Products do not appear damaged during transportation
- No items or components appear to be missing
If you identify a problem, please contact our customer-service team as soon as reasonably possible.
Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an address error after submitting your purchase, contact us immediately:
Please include your order number and complete correct shipping address.
We will make reasonable efforts to update your address before the package is dispatched.
Address changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the carrier.
If incorrect or incomplete customer-provided information causes a package to be delayed, redirected, returned, or reshipped, additional shipping charges can apply where permitted by applicable law.
Delivery Delays
Occasional shipping delays can occur because of circumstances outside OIOTB's reasonable control.
These can include:
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Transportation disruptions
- Customs inspections
- Remote delivery locations
- Local delivery conditions
- Natural disasters
- Unexpected operational interruptions
If your package has not arrived within the expected timeframe or tracking has not updated for an extended period, please contact us.
Where available, provide:
- Your order number
- Email address used during checkout
- Tracking number
We will review the available shipment information and, where appropriate, assist with a carrier or fulfillment investigation.
Packages Showing as Delivered
If your tracking information indicates that the package has been delivered but you cannot locate it, please first check:
- Mailbox
- Front door or porch
- Garage or side entrance
- Building reception
- Front desk
- Mailroom
- Parcel locker
- Other members of your household
- Neighbors who can have accepted the package
- Any delivery notice left by the carrier
You can also contact the carrier responsible for final delivery.
If you still cannot locate your package, contact:
Please provide your order number and tracking information.
We will review the available delivery information and assist with the appropriate next steps.
A tracking status marked “Delivered” does not automatically prevent us from reviewing a legitimate delivery concern.
Lost Packages
If tracking information suggests that your order can have been lost during transit, please contact us and provide:
- Your order number
- Tracking information
- Email address used for the purchase
We can need to open an investigation with the relevant shipping carrier or fulfillment provider.
Depending on the circumstances and outcome of the investigation, an appropriate resolution can include:
- Additional delivery assistance
- Replacement where appropriate
- Refund where applicable
Please avoid opening multiple requests regarding the same shipment while an investigation is already underway, as duplicate requests can delay review.
Products Damaged During Shipping
If an OIOTB product arrives damaged during transportation, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A brief description of the damage
- Clear photographs or video of the product
- Photographs of the product packaging
- Photographs of the outer shipping package where applicable
- A photograph of the shipping label where available
Please keep the damaged product and original packaging until our team has reviewed your request or provided further instructions.
Depending on the circumstances, an appropriate resolution can include a replacement, refund, replacement component, or authorized return.
Incorrect or Missing Items
If you receive an incorrect product or believe part of your order is missing, first check whether your order was divided into multiple shipments.
Your shipping-confirmation emails can contain separate tracking numbers for different packages.
If the missing item is not included in another shipment, contact:
Please provide:
- Your order number
- The product you received
- The product or quantity that is missing
- Relevant photographs where appropriate
Our customer-service team will review your order and provide the appropriate next steps.
International Shipping
International shipping availability depends on the destination and shipping methods available during checkout.
International shipments can require additional transit time because of:
- Cross-border transportation
- Customs clearance
- Destination-country regulations
- Local carrier processing
- Import procedures
- Remote delivery destinations
Please ensure that your complete shipping address and contact details are accurate when placing an international order.
Customs, Duties & Import Charges
International purchases can be subject to additional charges imposed by the destination country, customs authority, carrier, or other applicable authority.
These can include:
- Customs duties
- Import taxes
- VAT
- Customs-processing fees
- Brokerage charges
- Carrier fees
Unless expressly stated otherwise during checkout, these charges can be the responsibility of the recipient.
OIOTB does not determine or control customs decisions, import-duty rates, local tax rates, customs-processing times, or charges independently imposed by government authorities or carriers.
Customs procedures can also affect estimated delivery times.
Refused or Undeliverable Packages
A shipment can be returned to the sender or fulfillment facility if:
- The delivery address is incomplete
- The delivery address is incorrect
- Delivery attempts repeatedly fail
- The recipient does not collect the package when required
- The recipient refuses delivery
- Required local carrier procedures are not completed
If your package is returned, please contact OIOTB customer service.
Any potential reshipment, refund, or alternative resolution will depend on the circumstances of the order and our applicable store policies.
Additional shipping charges can apply where the package became undeliverable because of incorrect customer-provided information or refusal of delivery, subject to applicable law.
Returns
If you want to return an OIOTB product, please contact us before shipping the product back.
Do not automatically send returns to:
- The address printed on the package
- The original shipping origin
- A fulfillment facility
- Our registered company address
The correct return address can be different.
After your return request has been reviewed, our customer-service team will provide applicable return instructions and the designated return address.
Unauthorized returns or products sent to an incorrect location can experience significant processing delays or can be ineligible for processing.
Please review our Return & Refund Policy for complete return eligibility requirements and procedures.
Refunds
When an eligible returned product has been received and reviewed, an approved refund will generally be issued to the original payment method.
For eligible returns, OIOTB generally processes approved refunds within 5–10 business days after the returned product has been received and inspected.
After we process the refund, your bank, card issuer, or payment provider can require additional time to post the funds to your account.
OIOTB does not control third-party financial institution processing times.
Refunds, replacements, or other resolutions involving shipping issues will be handled according to the circumstances of each case and our applicable store policies.
Business Information
Brand Name: OIOTB
Website: oiotb.com
Company Name:
Shanghai Chuangwan Guangshi Trading Co., Ltd.
Registered Address:
Room 168, Lane 6495, Tingwei Road, Jinshan Industrial Zone, Shanghai, China.
Email:
service@oiotb.com
Customer Service:
00852-2571081
Shipping Support
For questions concerning order processing, shipping, tracking, delivery, delayed packages, missing shipments, damaged products, incorrect items, returns, or other order-related matters, please contact:
Email: service@oiotb.com
Customer Service: 00852-2571081
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible so that we can locate and review your order efficiently.