At OIOTB, we want you to feel confident when purchasing from us.
This Return & Refund Policy explains how returns, refunds, exchanges, damaged or incorrect products, missing items, and order cancellations are handled for purchases made through oiotb.com.
OIOTB is operated by Shanghai Chuangwan Guangshi Trading Co., Ltd.
Please review the following information before requesting a return or sending a product back.
180-Day Return Window
Eligible OIOTB products can be returned within 180 calendar days from the confirmed delivery date.
To request a return under this policy, please contact us within the 180-day return period.
Requests submitted after the return period has expired can be ineligible unless additional rights are provided under applicable consumer law.
The 180-day period begins on the date your package is confirmed as delivered.
Please Contact Us Before Returning Anything
Please contact OIOTB customer service before sending any product back.
Email: service@oiotb.com
Customer Service: 00852-2571081
Please do not automatically send a return to:
- The address printed on the original package
- The warehouse that shipped your order
- Our registered company address
- An address provided for a previous return or order
Return facilities can vary depending on the product, fulfillment location, customer location, and operational requirements.
After your return request has been reviewed and approved, we will provide the appropriate return instructions and designated return address.
Products sent without authorization or to an incorrect return location can be delayed or unable to be processed.
Standard Return Eligibility
For a standard change-of-mind or preference-based return, the product should generally be:
- Unused
- Unaltered
- Undamaged
- Clean
- In its original condition
- In its original packaging where reasonably applicable
- Complete with all included accessories, components, and parts
- Accompanied by any documentation originally supplied
- Supported by valid proof of purchase
Returned products can be inspected before a refund is approved.
Reasonable inspection of a product is generally acceptable. Use or handling beyond what is reasonably necessary to inspect the product can affect return eligibility or the amount of the refund where permitted by applicable law.
Products Showing Signs of Use
For preference-based returns, products that have been substantially used, altered, damaged, incorrectly handled, or changed from their original condition can be ineligible for a full standard refund.
This can include products that:
- Show significant wear
- Have been scratched or damaged after delivery
- Have been modified
- Have missing components
- Have been exposed to inappropriate moisture, heat, or chemicals
- Have been handled in a way inconsistent with their intended purpose
- Cannot reasonably be restored to their original condition
This does not affect legitimate claims concerning products that arrived damaged, defective, incorrect, incomplete, or otherwise protected under applicable consumer law.
Non-Returnable Items
Unless applicable law requires otherwise, certain products can be excluded from standard preference-based returns.
These can include:
- Personalized or customized products
- Gift cards
- Products clearly identified as final sale before purchase
- Products damaged through misuse
- Products damaged through improper care
- Products altered after delivery
- Products missing essential parts or accessories
- Products returned without authorization
- Products sent to an unauthorized return address
- Products that cannot reasonably be returned to their original condition because of customer handling
Nothing in this section limits mandatory consumer rights available under applicable law.
How to Request a Return
To begin a return request, contact:
Email: service@oiotb.com
Customer Service: 00852-2571081
Please provide:
- Your order number
- The email address used to place the order
- The product you want to return
- Your reason for requesting the return
- Photographs or videos where relevant
After reviewing your request, we can provide:
- Return instructions
- The designated return address
- Packaging requirements where applicable
- Additional information required to process the return
Please wait for our instructions before shipping the product.
Return Address
Our registered company address is not automatically our product return address.
Do not send a product to our registered business address unless OIOTB customer service specifically instructs you to do so.
Return locations can vary depending on:
- Product type
- Customer location
- Fulfillment facility
- Inventory location
- Original shipping location
- Operational requirements
The appropriate return address will be provided after your return request has been reviewed and authorized.
Return Shipping Costs
For eligible preference-based returns, the customer is generally responsible for return shipping costs unless OIOTB states otherwise or applicable law requires a different arrangement.
Preference-based returns can include situations where:
- You changed your mind
- You no longer need the product
- You accidentally purchased the wrong product
- You selected the wrong variation
- The product does not suit your personal preference
We recommend using a trackable shipping service when arranging your own return.
OIOTB generally cannot be responsible for a customer-arranged return package that is lost before reaching the designated return facility.
Different arrangements can apply when we confirm that a product arrived damaged, defective, incomplete, or incorrect.
Damaged or Defective Products
If your OIOTB product arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- Clear photographs or videos showing the issue
- A photograph of the complete product
- Photographs of the original packaging
- Photographs of the outer shipping package where relevant
- A photograph of the shipping label where available
- A brief description of the problem
Please keep the product and original packaging while we review your request.
Depending on the circumstances, an appropriate resolution can include:
- Replacement
- Full refund
- Partial refund
- Replacement components
- Authorized return
- Return shipping arranged or covered by OIOTB where appropriate
Incorrect Products
If you receive a product different from the one you ordered, please contact us before using it.
Please provide:
- Your order number
- A photograph of the product received
- A photograph of the packaging or product label where available
- Details of the product you originally ordered
Once the issue has been reviewed, we will provide the appropriate next steps.
Missing Products or Components
Some orders can arrive in multiple packages.
Please review your shipping confirmation and tracking information before reporting a product as missing.
If an item or component is still missing after all expected packages have arrived, please contact us with:
- Your order number
- Details of the missing item or component
- Photographs of everything received
- Photographs of the package where relevant
We will review the order and shipment information and provide the appropriate assistance.
Product Not as Described
If you believe the product you received is materially different from its description on oiotb.com, please contact us before returning or substantially using the product.
Please provide:
- Your order number
- Photographs of the product
- A description of the difference
- Any other relevant information
We will review the product against the applicable product information.
Minor differences in color, texture, pattern, surface finish, reflections, or appearance caused by materials, lighting, photography, screen settings, or reasonable manufacturing variations do not necessarily constitute a product defect.
Refunds
After an eligible returned product reaches the designated return facility, it can be inspected before the refund is approved.
Once approved, we generally process the refund to the original payment method within 5–10 business days after the returned product has been received and inspected.
You can receive confirmation once the refund has been processed.
After OIOTB processes a refund, your bank, credit-card issuer, or payment provider can require additional time before the funds appear in your account.
These additional processing times are controlled by the relevant financial institution or payment provider.
Refund Amount
For an approved standard return, the refund will generally cover the eligible product purchase price.
Original shipping charges can be non-refundable for preference-based returns unless otherwise required by applicable law or specifically agreed by OIOTB.
Where permitted by applicable law, an appropriate deduction can be made when the returned product has experienced a reduction in value due to:
- Missing components
- Customer-caused damage
- Significant signs of use
- Alterations
- Excessive handling
- Missing original accessories
- Handling beyond what is reasonably necessary to inspect the product
Any applicable deduction will depend on the circumstances and applicable consumer-protection requirements.
Damaged, Defective or Incorrect Product Refunds
If we verify that a product arrived:
- Damaged
- Defective
- Incorrect
- Incomplete
- Materially different from its description
we will provide an appropriate resolution without additional cost to you where required by applicable law.
Depending on the circumstances, this can include:
- Replacement
- Full refund
- Partial refund
- Replacement component
- Authorized return with applicable return shipping arranged or covered by OIOTB
The appropriate resolution will depend on the product and the nature of the issue.
Exchanges
Exchanges are subject to product availability.
If you would like a different product, version, or variation, please contact us before returning the original product.
Depending on availability and circumstances, the simplest process can be:
- Return the eligible original product for a refund.
- Place a new order for your preferred product.
If your original product arrived damaged, defective, incorrect, or incomplete, contact us before placing another order so that we can review the original issue first.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible:
Email: service@oiotb.com
Customer Service: 00852-2571081
We will make reasonable efforts to cancel the order before fulfillment begins.
Cancellation cannot be guaranteed once an order has entered processing, picking, packing, fulfillment, shipment preparation, or carrier handover.
If the order has already shipped, you can need to wait for delivery and then follow the applicable return procedure.
Order Changes
If you entered an incorrect:
- Shipping address
- Product
- Quantity
- Variation
- Contact information
- Other order information
please contact us as soon as possible.
We will attempt to make the requested change before fulfillment begins.
Changes cannot be guaranteed once an order has already been processed or dispatched.
Refused or Undeliverable Packages
A package can be returned to the sender if:
- The recipient refuses delivery
- The shipping address supplied is incomplete or incorrect
- Delivery attempts are unsuccessful
- The package is not collected when required
- Local carrier requirements are not completed
If this occurs, please contact OIOTB after the shipment has been returned.
Refund or reshipment eligibility will depend on the circumstances.
Where permitted by applicable law, additional shipping or reshipping expenses resulting from incorrect customer-provided information or refusal of delivery can be deducted from an applicable refund or charged separately.
Lost Return Shipments
When arranging your own return shipment, please use a trackable shipping service.
Keep your shipping receipt and tracking information until your return and refund have been completed.
OIOTB generally cannot process a standard return refund for a product that has not reached the designated return facility unless applicable law requires otherwise.
Proof of Purchase
We can require reasonable proof of purchase before processing a return, refund, replacement, or exchange.
Acceptable information can include:
- Your OIOTB order number
- Order-confirmation email
- Email address used during checkout
- Relevant transaction information reasonably necessary to locate your order
Consumer Rights
This Return & Refund Policy does not limit mandatory consumer rights or remedies available under applicable law.
If consumer-protection laws applicable to you provide additional or greater rights than those described in this policy, those mandatory rights will continue to apply.
Business Information
Brand Name: OIOTB
Website: oiotb.com
Company Name:
Shanghai Chuangwan Guangshi Trading Co., Ltd.
Registered Address:
Room 168, Lane 6495, Tingwei Road, Jinshan Industrial Zone, Shanghai, China.
Email:
service@oiotb.com
Customer Service:
00852-2571081
Return & Refund Support
For assistance involving returns, refunds, exchanges, damaged or defective products, incorrect products, missing items, order changes, or cancellations, please contact:
Email: service@oiotb.com
Customer Service: 00852-2571081
For faster assistance, please include your order number and the email address used when placing the order whenever possible.