Last Updated: September 30, 2026
Overview
These Terms of Service (“Terms”) govern your use of oiotb.com, including your access to our website, purchase of products, use of available website features, and interaction with services provided through the OIOTB online store.
OIOTB is operated by Shanghai Chuangwan Guangshi Trading Co., Ltd.
Throughout these Terms, “OIOTB,” “we,” “us,” and “our” refer to Shanghai Chuangwan Guangshi Trading Co., Ltd.
By visiting oiotb.com, submitting an order, creating an account where available, or otherwise using our services, you agree to these Terms together with other policies referenced on our website, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment & Security Policy, and other applicable store policies.
If you do not agree with these Terms, please discontinue use of our website and services.
Online Store Terms
You must have the legal capacity required under applicable law to enter into a binding agreement in order to make a purchase through our store.
You agree not to use OIOTB, our website, products, or services for unlawful or unauthorized purposes.
You must not:
- Submit fraudulent or unauthorized orders.
- Intentionally provide false or misleading information.
- Attempt to gain unauthorized access to our website, accounts, servers, or systems.
- Upload or introduce malware, viruses, harmful scripts, or other malicious technology.
- Interfere with website security or normal operation.
- Circumvent technical or security measures.
- Misuse promotional codes, discounts, refunds, or other store programs.
- Use our services in violation of applicable law.
- Impersonate another person or misrepresent your identity.
We can restrict access, refuse service, or cancel transactions when fraud, abuse, unauthorized activity, or other misuse is reasonably suspected.
Our Products
OIOTB offers distinctive objects combining mechanical interaction, tactile engagement, sculptural form, and modern design.
Our collections can include:
- Kinetic desktop objects
- Magnetic interaction objects
- Mechanical focus objects
- Transformable geometric objects
- Rotating desk sculptures
- Puzzle-inspired objects
- Tactile desktop accessories
- Decorative kinetic sculptures
- Other interactive design objects
Products, collections, finishes, colors, specifications, and availability offered through oiotb.com can change over time.
Product Information
We make reasonable efforts to display accurate product information, including where applicable:
- Product descriptions
- Dimensions
- Materials
- Colors and finishes
- Features
- Intended uses
- Product photographs
- Care information
- Compatibility information
- Pricing
Because OIOTB products can feature metallic finishes, moving parts, magnetic components, sculptural forms, textured materials, and manufacturing processes that create minor variations, the product you receive can differ slightly from its online representation.
Minor differences can result from:
- Screen settings
- Photography
- Natural or artificial lighting
- Material characteristics
- Surface texture and reflections
- Manufacturing tolerances
- Production updates
- Individual monitor or device displays
Measurements can also vary within reasonable production tolerances.
We can correct errors, clarify product information, update specifications, or modify product details where reasonably necessary.
Product Images & Styling
OIOTB product photography can include additional objects used for styling, demonstration, scale, or visual context.
These can include:
- Books
- Plants
- Furniture
- Computers
- Phones or electronics
- Stationery
- Decorative objects
- Trays
- Lighting
- Other desktop accessories
Unless the applicable product page expressly states otherwise, styling accessories shown in photographs are not included with the product being purchased.
Please review the individual product page carefully to determine what is included.
Product Dimensions & Compatibility
Before purchasing, customers should review the measurements, intended use, materials, and other specifications shown on the applicable product page.
Certain OIOTB products can be designed for particular:
- Desk configurations
- Display spaces
- Storage environments
- Surfaces
- Electronic devices
- Accessories
- Decorative arrangements
- Other intended applications
Unless expressly stated otherwise, we cannot guarantee compatibility with every third-party device, accessory, surface, piece of furniture, or other object.
Customers are responsible for confirming that the available dimensions and specifications are suitable for their intended use.
Orders
Submitting an order through oiotb.com represents an offer to purchase the selected products but does not automatically guarantee acceptance.
Orders can be reviewed for:
- Payment authorization
- Fraud prevention
- Inventory availability
- Address accuracy
- Shipping eligibility
- Product availability
- Other reasonable verification requirements
We can accept, limit, refuse, or cancel an order where reasonably necessary and permitted by applicable law.
Order Confirmation
After submitting an order, you can receive an automated order-confirmation email.
This message confirms that we have received your order request. It does not necessarily mean that fulfillment or shipment has been completed.
An order will generally proceed once applicable payment, inventory, verification, and fulfillment requirements have been satisfied.
Order Cancellation by OIOTB
We can cancel all or part of an order for legitimate reasons, including:
- Payment failure
- Suspected fraud
- Product unavailability
- Inventory discrepancies
- Obvious pricing errors
- Delivery restrictions
- Incorrect or incomplete customer information
- Technical errors
- Operational issues
- Inability to fulfill the order
If OIOTB cancels an order after payment has been successfully collected, the applicable amount will generally be refunded to the original payment method.
Customer Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible:
Email: service@oiotb.com
Customer Service: 00852-2571081
We will make reasonable efforts to assist you, but order changes or cancellations cannot be guaranteed once the order has entered:
- Processing
- Picking
- Packing
- Fulfillment
- Shipment preparation
- Carrier handover
If cancellation is no longer possible, you can follow our applicable return procedure after receiving the order.
Prices
Prices displayed on oiotb.com can change periodically.
The price applicable to your purchase will generally be the price displayed during checkout when you submit the order, except in cases involving an obvious error or other circumstances permitted by applicable law.
Checkout can display:
- Product subtotal
- Discounts
- Shipping charges
- Applicable taxes
- Promotional adjustments
- Final order total
Please review your order carefully before completing payment.
Pricing Errors
Although we take reasonable steps to maintain accurate prices, occasional pricing errors can occur.
If an obvious pricing error is identified before fulfillment, we can, where legally permitted:
- Contact you and offer the opportunity to proceed using the correct price; or
- Cancel the affected product or order.
If payment has already been collected for an item that we cancel, the applicable payment will generally be refunded.
Payment
Available payment methods will be shown during checkout.
By providing payment information, you represent that:
- The information submitted is accurate.
- You are authorized to use the selected payment method.
- You authorize the applicable payment for your order.
Payments can be processed through Shopify-supported services or other authorized third-party payment providers.
Payment providers can maintain their own terms, security procedures, verification requirements, and privacy policies.
Please review our Payment & Security page for additional information.
Payment Authorization & Security
Orders can be subject to payment authorization, fraud screening, or other security checks.
Your bank, card issuer, payment provider, or other financial institution can:
- Require additional verification
- Approve or decline a payment
- Place a temporary authorization hold
- Conduct fraud or security checks
OIOTB does not control decisions made independently by your bank or payment provider or the time required for them to process or release funds.
Shipping & Delivery
Available shipping methods, processing periods, estimated delivery times, and related conditions are described in our Shipping Policy.
For eligible U.S. orders, our typical estimated timeline is:
Processing: approximately 1 business day
Shipping & Delivery: approximately 2–4 business days
Estimated Total: approximately 3–5 business days
Delivery estimates can be affected by:
- Destination
- Carrier operations
- Customs processing
- Public holidays
- Severe weather
- High-volume periods
- Remote locations
- Transportation interruptions
- Local delivery conditions
- Circumstances outside our reasonable control
Unless expressly guaranteed, delivery dates shown on the website are estimates rather than guaranteed arrival dates.
Shipping Information
Customers are responsible for providing accurate and complete shipping information.
This can include:
- Recipient name
- Street address
- Apartment or unit information
- City
- State, province, or region
- Postal code
- Country
- Telephone number where necessary
- Other delivery instructions
Please verify shipping information carefully before completing an order.
Where incorrect or incomplete information causes a package to be delayed, redirected, returned, or reshipped, additional charges can apply where permitted by applicable law.
Split Shipments
Items from a single order can occasionally be dispatched separately.
This can occur because of:
- Different inventory locations
- Product availability
- Package dimensions
- Fulfillment requirements
- Shipping optimization
- Operational requirements
Separate packages can have different tracking numbers or delivery dates.
International Orders
International purchases can be subject to customs procedures and charges imposed by the destination country or region.
Depending on the destination, these can include:
- Import duties
- VAT
- Local taxes
- Customs fees
- Brokerage fees
- Carrier-processing charges
Unless checkout or another applicable OIOTB policy states otherwise, these charges can be the responsibility of the recipient.
Customs-clearance procedures and processing times are outside our direct control.
Returns & Refunds
Returns, refunds, cancellations, damaged products, defective products, missing items, and incorrect orders are handled according to our Return & Refund Policy.
Eligible products can be returned within 180 calendar days from the confirmed delivery date, subject to the applicable conditions and exclusions.
Please contact customer service before returning a product.
Do not automatically send a return to:
- Our registered business address
- An address displayed on the original shipping package
- A fulfillment facility
- A warehouse address found elsewhere
Approved returns must be sent according to the return instructions and designated return address provided by OIOTB customer service.
Products returned without authorization or sent to an incorrect location can experience significant processing delays or be ineligible for processing where permitted by applicable law.
Refund Processing
Approved refunds are generally returned to the original payment method unless another method is required by applicable law.
Eligible refunds are generally processed within 5–10 business days after the returned product has been received and inspected.
After OIOTB processes a refund, your bank, payment provider, or card issuer can require additional time before the refunded amount appears in your account.
We do not control third-party banking or payment-processing timelines.
Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact:
as soon as reasonably possible.
To help us investigate, we can request:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging
- A photograph of the shipping label
- Video evidence where reasonably necessary
Please retain the affected product and original packaging until we have reviewed the issue.
Product Use & Safety
OIOTB products should only be used for their intended purposes.
Before use, please review any:
- Product instructions
- Care information
- Warnings
- Material information
- Compatibility information
- Product limitations
Do not use a product in a way that is inconsistent with its description, supplied instructions, or reasonable intended use.
Mechanical & Moving Components
Certain OIOTB products can contain rotating, folding, interlocking, magnetic, or other moving components.
Where applicable:
- Do not force components beyond their intended range of movement.
- Avoid excessive pressure or impact.
- Keep moving parts free from debris and foreign objects.
- Do not dismantle the product unless it is specifically designed for disassembly.
- Stop using the product if components become visibly damaged or loose.
- Follow any product-specific instructions.
Minor differences in movement, mechanical resistance, sound, alignment, or tactile response can occur within reasonable manufacturing tolerances.
Magnets & Magnetic Components
Certain OIOTB products can contain magnets or magnetic components.
Where applicable:
- Do not swallow magnets or magnetic parts.
- Keep loose magnetic components away from young children.
- Keep magnetic products an appropriate distance from objects that can be affected by magnetic fields.
- Do not intentionally break open or dismantle magnetic components.
- Follow product-specific warnings and instructions.
Materials, Surfaces & Care
OIOTB products can use metallic, coated, textured, magnetic, composite, or other materials requiring appropriate care.
Where applicable:
- Use a soft cloth for routine cleaning.
- Avoid aggressive abrasive cleaning.
- Avoid harsh chemicals unless specifically permitted.
- Wipe moisture promptly.
- Avoid prolonged moisture exposure.
- Protect products from excessive impact or pressure.
- Avoid excessive heat.
- Follow product-specific care instructions.
Surface patterns, textures, reflections, and finishing characteristics can vary slightly between units.
Small Parts & Children
Some OIOTB products can contain small, removable, magnetic, metallic, or mechanical components.
Products not specifically designed for children should not be treated as children's toys.
Where appropriate, keep small or detachable components away from young children and use suitable adult supervision.
Promotions
OIOTB can occasionally provide:
- Discount codes
- Promotional pricing
- Bundled offers
- Free-shipping promotions
- Limited-time offers
- Other promotional benefits
Promotions can have specific conditions including:
- Expiration dates
- Minimum purchase requirements
- Eligible products
- Geographic restrictions
- Customer eligibility requirements
- Quantity limits
- Usage limits
Unless expressly stated otherwise, promotional offers cannot necessarily be combined, exchanged for cash, transferred, or applied retroactively to earlier purchases.
We can decline or cancel promotional benefits obtained through fraud, technical abuse, duplicate-account misuse, or other unauthorized activity where legally permitted.
Intellectual Property
Content made available through oiotb.com can be owned by, licensed to, or otherwise lawfully used by OIOTB and can be protected under applicable intellectual-property laws.
Such content can include:
- OIOTB name
- Logos
- Brand graphics
- Product names
- Original product concepts and presentations
- Product photography
- Written content
- Illustrations
- Graphics
- Videos
- Website layouts
- Page designs
- Icons
- Promotional materials
Except where applicable law permits otherwise, you cannot reproduce, modify, distribute, sell, republish, license, or commercially exploit protected OIOTB content without appropriate authorization.
Third-party intellectual property remains the property of its respective owners.
Prohibited Uses
You cannot use our website or services to:
- Commit or facilitate fraud
- Submit fraudulent orders
- Violate applicable laws
- Misrepresent your identity
- Deliberately provide false information
- Distribute malware or harmful software
- Attempt unauthorized access to accounts or systems
- Interfere with website functionality or security
- Abuse promotions, refunds, or discounts
- Unlawfully collect personal information
- Infringe intellectual-property rights
- Carry out other harmful or unauthorized activity
We can restrict website access, cancel transactions, or take other appropriate action where such conduct is reasonably suspected.
Unauthorized Commercial Resale
Products purchased through OIOTB are generally intended for personal or ordinary consumer use unless otherwise agreed.
Where reasonably necessary, we can limit product quantities or refuse transactions where purchasing patterns strongly indicate:
- Unauthorized commercial resale
- Fraud
- Promotional abuse
- Automated purchasing abuse
- Other misuse of the store
This provision does not restrict lawful rights that cannot be limited under applicable law.
Third-Party Services
Our website can interact with third-party companies and technologies, including:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Analytics services
- Advertising platforms
- Customer-service providers
- Social networks
- Other technology providers
Third-party services can be subject to their own terms and privacy practices.
OIOTB does not control independently operated third-party services and is not responsible for their independent operation, policies, security, or availability except where applicable law requires otherwise.
Privacy
Personal information collected through our website is handled according to our Privacy Policy and related privacy notices.
Please review those documents for information concerning:
- Personal information collection
- Orders and payments
- Shipping and fulfillment
- Customer service
- Cookies
- Analytics
- Marketing and advertising
- Data retention
- Privacy rights and choices
Website & Service Disclaimer
We make reasonable efforts to maintain accurate, secure, and functioning website services.
To the extent permitted by applicable law, we cannot guarantee that:
- Access will always be uninterrupted.
- Every website error will be corrected immediately.
- Every piece of website information will always be completely error-free.
- Third-party services will always remain available.
- Every browser or device will display the website identically.
Nothing in these Terms limits legal rights or protections that cannot lawfully be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, OIOTB and Shanghai Chuangwan Guangshi Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, products, or services where such liability can legally be excluded or limited.
Nothing in these Terms excludes, restricts, or modifies any consumer right, statutory protection, remedy, or liability that cannot lawfully be excluded, restricted, or modified.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, costs, or expenses resulting from:
- Your unlawful use of our website
- Your material violation of these Terms
- Your infringement of another person's rights
- Fraudulent activity conducted through your account
- Intentionally harmful misuse of our services
This provision applies only to the extent permitted by applicable law.
Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted, limited, or severed to the minimum extent reasonably necessary.
The remaining provisions will continue to remain effective.
Consumer Rights
These Terms are not intended to remove or reduce mandatory consumer protections that apply under applicable law.
Where applicable consumer law provides protections that cannot legally be waived or limited, those protections remain unaffected.
Changes to These Terms
We can update these Terms periodically to reflect changes to:
- Our products and collections
- Website functionality
- Store operations
- Fulfillment processes
- Payment or shipping providers
- Business practices
- Security procedures
- Legal or regulatory requirements
Updated Terms will be published on this page.
For purchases, the terms and policies applicable when the transaction was made will generally govern that purchase, subject to applicable law.
Contact & Business Information
OIOTB is an online retail brand operated by Shanghai Chuangwan Guangshi Trading Co., Ltd.
The company is responsible for applicable activities conducted through oiotb.com, including product sales, order processing, customer support, returns, refunds, and related online retail operations.
Brand Name: OIOTB
Website: oiotb.com
Company Name:
Shanghai Chuangwan Guangshi Trading Co., Ltd.
Registered Address:
Room 168, Lane 6495, Tingwei Road, Jinshan Industrial Zone, Shanghai, China.
Email:
service@oiotb.com
Customer Service:
00852-2571081
Contact Us
If you have questions about these Terms of Service, an existing order, payment, delivery, return, refund, product use, or another OIOTB-related matter, please contact:
Email: service@oiotb.com
Customer Service: 00852-2571081
When contacting us regarding an existing order, please include your order number and the email address used when placing the order whenever possible.